Frequently Asked Questions
Here are a few quick answers about ordering, shipping, custom requests, and the way Claire’s Creative Cave items are made.
Are items made to order?
Yes. Items are made after an order is placed. This allows us to offer more creative designs without keeping every item in stock.
How long does shipping take?
Shipping time can vary by product, production time, carrier, and season. Any available shipping estimates will be shown at checkout.
How do shipping savings work?
Purchases eligible for shipping savings are defined within 3 tier levels: $50.00-$74.99, $75-$99.99, and $100 and over. Subtotals that fall within the first tier ($50.00-$74.99) will result in $5 off of shipping. Subtotals that fall within the second tier ($75-$99.99) will result in $10 off of shipping. Finally, subtotals in the third tier ($100+) will result in $15 off of shipping. Discounts appear in cart as “Shipping Savings” and are added automatically as an appreciation for shoppers. No code is required. Shipping savings cannot exceed the cost of shipping.
How do I save money on shipping?
Ordering multiples of the same type item (i.e. multiple shirts each with a different design) opposed to a variety of different items (i.e. a mug, a hat, and a blanket) will greatly reduce shipping costs as different types of items are fulfilled by different suppliers, each resulting in its own shipping charge, but multiple items of the same type from the same supplier are shipped at reduced rates.
Can I return or exchange an item?
Because products are made-to-order, returns or exchanges are not available for size changes, color changes, or buyer’s remorse. If something arrives damaged, incorrect, or with a production issue, please contact us.
What if my item arrives damaged or incorrect?
Email us as soon as possible at [email protected]. Please include your name, order number, and clear photos of the issue.
Do you take custom requests?
Yes! We can help with some custom requests. Send us the details, including product type, wording, colors, size, and any deadline you have.
Can I change my order after placing it?
Please email us right away. Since many items go into production after ordering, changes may not be possible once production has started.
Will all items in my order ship together?
Not always. Depending on the products ordered, some items may ship separately or arrive at different times.
Still have questions?
Email us at [email protected] and we’ll be happy to help.